1) Who do these terms and conditions apply to?
a) They apply to the hirer of the vehicle, to anyone who drives the vehicle and to anyone who provides Thrifty with a cash payment or a credit or debit card (“charge card”) authority in relation to a rental.
b) When we refer to “you” we mean the hirer, anyone named on the Rental Agreement as an additional driver (“Additional Authorised Driver”) and anyone who provides us with a cash payment or a charge card authority.
c) When we refer to “we”, “us” “our” or “Thrifty” we mean the company identified on the front page of the Rental Agreement.
d) When we refer to “Authorised Driver” we mean You and each “Additional Authorised Driver” as any authorized driver who is also noted on Your Rental Agreement.
2) What do I get from Thrifty?
a) You get a vehicle in the rental class you have booked (or a comparable vehicle if a vehicle in that class is unavailable) for the period of time stated on the front page of the rental agreement. That rental agreement, these terms and conditions, the Vehicle Details and Conditions Report referred to below and (where applicable) a charge card authority form and any other document given to you by Thrifty at vehicle pick-up together comprise the Rental Agreement.
b) You also get any equipment you have hired, for the period of time stated on the front page of the rental agreement.
c) You will have access to standard roadside assistance, free of charge, where the assistance has been requested by you or an Additional Driver.
3) What must I do before I drive away?
Before you leave the location from which you have rented your vehicle, you should inspect the vehicle and make sure it is in the condition shown in the Vehicle Details and Conditions Report. You should report any differences immediately to the staff at the pick-up location. You should also make sure you have any equipment you have requested. If you have any queries, you should go back to the rental counter.
4) What are the Estimated Rental Charges?
a) The rental charges that we know about when you collect your vehicle are set out on the front page of the Rental Agreement under the heading Estimated Rental Charges. The total charges that you will need to pay at the end of your rental may be different from the Estimated Rental Charges if, for example, circumstances change (see section 5 - “What charges might I incur in addition to the Estimated Rental Charges?”) or if you need to pay for any damage to the vehicle or any property (see section 9 - “When would I have to pay more than the Damage Recovery Fee?”). Once all charges are known, the Estimated Rental Charges become the Rental Charges.
b) In addition to the daily rate, which is the rate we charge for each consecutive 24 hour period from the time you hire the vehicle, the Estimated Rental Charges may include any of the following:
i) any goods and services tax or other tax or fee imposed by a relevant authority;
ii) the cost of hiring any equipment such as child seats, GPS (satellite navigation) units, trolleys, boxes or mining equipment;
iii) prepaid fuel, if this option is available at the location from where you collect the vehicle and you elect to take this option;
iv) the cost of purchasing Recovery Plus Protection if you choose this option;
v) the cost of purchasing collision damage waiver protection and/or Snow Cover;
vi) the cost of purchasing Premium Protection if you choose this option as part of collision damage waiver protection;
vii) the cost of purchasing Ultimate Protection if you choose this option as part of collision damage waiver protection;
viii) a fee, which we call a Premium Location Surcharge (PLS), if you rent from certain locations such as airports will apply to all fees and charges relating to your rental. You will be advised that a location is subject to a PLS at the time of renting a vehicle;
ix) a fee if you pay with a credit or debit card, which we call a Charge Card Fee (CC Fee);
x) a fee to help offset our administration costs, which we call an Administration Fee (Admin Fee);
xi) a fee to help offset the cost of registering our vehicles, which we call a Vehicle Registration Recovery Fee (VRRF);
xii) a fee for returning a vehicle at a location other than where you picked it up, which we call a One Way Rental Fee (OWR);
xiii) a daily surcharge for each driver aged under 25, which we call a Young Driver Fee (AGE);
xiv) a fee to cover any Additional Drivers, which we call an Additional Driver Fee (ADF);
xv) a fee to compensate Thrifty for loss of rental income if you:
A. return the vehicle before the agreed time, which we call an Early Return Fee (ERF);
B. damage the vehicle requiring the vehicle to be off the road for repair, which is also subject to an Admin Fee; and
C. return the vehicle after the expiry of your rental period, without our prior authorisation (see section 5(n)).
xvi) goods and services tax (GST); and
xvii) any other charge or fee which we apply from time to time.
5) What charges might I incur in addition to the Estimated Rental Charges?
You may have to pay for any of the following:
a) an excess kilometres charge, which we will charge for each kilometre over the kilometre limit outlined on the front page of the Rental Agreement. We will use the vehicle’s odometer to calculate the number of excess kilometres. Any excess kilometre charge is also subject to applicable PLS, CC Fee, Admin Fee and any other applicable charges;
b) fuel, which we will charge at a per litre rate that includes a labour and time cost, if you return the vehicle with less than a full tank (unless you have purchased prepaid fuel at the start of your rental);
c) traffic and parking fines incurred during the period of your rental;
d) toll road fees and fines incurred during the period of your rental;
e) an Admin Fee in relation to traffic, parking and toll road fees and fines;
f) amounts payable to Roads and Maritime Services ABN 76 236 371 088 (RMS) in connection with the provision of an e-toll solution, including a service fee (part of which is remitted to us by RMS) in addition to the applicable tolls;
g) the cost of repair to or replacement of the vehicle or any items supplied with it such as keys, tyre change equipment or E-Toll tags, or other property you damage, and any costs associated with repair or replacement of the vehicle, items or property, though the charge to you may be reduced if you purchase collision damage waiver protection from us (see section 8 - “How do I reduce my charges if the vehicle is damaged, lost or stolen or other property is damaged?”);
h) a charge to cover the rental income that we reasonably consider we have lost if the damage to or loss of the vehicle means that Thrifty loses the opportunity to hire it out to someone else;
i) the cost of repair to or replacement of damaged or lost equipment, and any costs associated with repair or replacement;
j) a charge for professional cleaning of the vehicle where the condition of the vehicle requires a special clean (e.g. as a result of food, drink and other stains and marks, animal fur, mud and dirt and smoke damage (including damage caused by tobacco products));
k) towing costs if the vehicle needs to be towed:
i) from a remote or sparsely populated area; or
ii) because of something that you or an Authorised Additional Driver have done or caused to be done to the vehicle that requires the vehicle to be towed (this is in addition to the roadside assistance charges referred to in paragraph m) below);
l) depending on whether or not you purchase collision damage waiver protection from us, and the level of the protection you select, fees we call the Damage Recovery Fee (DRF) and Single Vehicle Accident (SVA) Fee (see section 8 - “How do I reduce my charges if the vehicle is damaged, lost or stolen or other property is damaged?)”;
m) charges for the use of roadside assistance required due to something that you have done or caused to be done to the vehicle, which includes the following situations:
i) the vehicle’s battery is flat (and not due to mechanical fault); or
ii) the keys are locked in the vehicle; or
iii) the vehicle has run out of fuel; or
iv) a tyre on the vehicle requires changing or repair (and not due to mechanical fault or fair wear and tear); or
v) the keys to the vehicle have been lost (including the replacement cost of any keys and/ or entry devices for the vehicle)
If the charges in 5.k) and 5.m) apply, you will be charged all costs and expenses incurred by us unless you have purchased Recovery Plus Protection;
n) additional Rental Charges if you do not return the vehicle on time, for any reason. We will allow you a grace period of 59 minutes and after that we will charge you as follows:
i) if you are one hour late or more, but less than three hours late, we will charge you for each hour (including the first) at the additional hourly rate specified in your Rental Agreement;
ii) if you are three hours or more late, we will charge you for an additional day (or days if relevant) at the daily rate specified in your Rental Agreement. In addition, we will charge you a further day’s Vehicle Registration Recovery Fee, the cost of a further day’s collision damage waiver protection (if you have purchased it) and any other daily surcharges for each additional day or part of an additional day by which you are late;
iii) in relation to any equipment you have hired, we will charge you for an additional day (or days if relevant) if you are one hour late or more.
o) additional Rental Charges if you return the vehicle and equipment to a location, or at a time and date, different from the drop-off details specified on the front page of the Rental Agreement. We will recalculate your Rental Charges using the daily rates specified on the front page of the Rental Agreement.