Privacy Policy

Last updated May 2017

Imoova (ABN: 21106569199) in Australia and its related entities including imoova recognises the importance of protecting the privacy of personal information we collect about you.

The Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles and registered privacy codes in Australia in addition to the Privacy Act of 1993 in New Zealand and the Freedom of Information Act (FOIA) of 1967 in the USA govern the way in which we must manage your personal information. This Privacy Policy sets out how we collect, use, disclose and otherwise manage your personal information.

This Privacy Policy should be reviewed periodically so that you are updated on any changes.

Your Personal Information

Personal Information is any information or opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is stored in a material form or not.

We only collect personal information that is directly related to, or reasonably necessary for, our functions and activities. The types of personal information we usually collect include your name, address, phone number, email address and certain internet-related details (see below) and other information relevant to providing you with the information or services you are, or someone else you know is, seeking.

Wherever practicable, we will enable you to deal with us anonymously or pseudonymous, however, in many cases it is not practicable to interact in this way.

If you choose not to provide some of your personal details, this may prevent us from providing our services to you or limit our ability to provide the level of service you would normally expect from us.

How we collect Personal Information

Personal information will generally be collected directly from you when you rent a vehicle through the use of any of our standard forms, our dealings with you over the internet, via email, or through a telephone conversation. The service that you use will determine exactly what information we collect. The information may include your: name; address; contact telephone number(s); contact facsimile number(s); date of birth; country of Residence; credit card number(s) and expiry date(s); email address; company name and employee number; reservations and rental details including dates, times and places of vehicle hire; and There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. For example we may collect personal information through a travel agent, a corporate program or through one of our partner programs. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively. You can disable cookies using your browser internet settings.

If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or information you or they are seeking.

Purpose of collection

The purposes for which we collect your personal information depend on your interaction with us. But generally, we collect, use and hold your personal information for the purposes of:

providing the services you request; researching, developing, managing, protecting and improving our services conducting customer satisfaction surveys and informing you of any improvements we have made to our services; maintaining and developing our software and other business systems. We may disclose your personal information to other related and non-related organisations including: - campervan, RV and car rental companies ; - our contracted service providers; - credit card providers; - credit reporting and fraud checking agencies where necessary to register a default; - debt collection agencies, in the event of your default in payment of monies owed to us; - city councils and government or private organisations responsible for the processing or handling of traffic related infringements; - driver licensing authorities; - government, regulatory and law enforcement agencies where the disclosure is required or authorised by law, dealing with complaints or enquiries; and providing you with information about other services we provide, or services that our related entities and other organisations that we have affiliations with, offer that may be of interest to you. You may opt out of direct marketing communications from us by submitting a request using the contact details below. Except as set out above, we will not sell or otherwise transfer your contact details to other parties for direct marketing purposes.

How we use the information we collect

We use your personal information for the purposes of collection as set out above.

We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances:

  • where you have consented;
  • where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way;
  • where we are permitted or required by law;
  • it is in the interests of public safety to do so.


We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

While we strive to ensure the security, integrity and privacy of personal information submitted to our website, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and we take no responsibility for the security of data transmissions to and from our website or other IT systems.

Seeking access to, and correcting, information

We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.

You may access the personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for providing access to your personal information (but not for making a request for access).

We may decline a request for access to personal information in circumstances prescribed by the Australian Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless if would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.

Disclosing personal information overseas

We store your personal information in Australia. We may disclose your personal information to our affiliates in New Zealand, USA, Canada, UK and Europe

How to contact us - complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our Privacy Officer at:


Links to other sites

We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy statement.

Changes to this policy

We may change this policy at any time. Any updated version of this policy will appear on this website.

Further privacy information

For more information about privacy issues in Australia and protecting your privacy, visit the website of the Australian Privacy Commissioner.