Question 1

What is a gap rental

Accepted Answer

A gap rental is a short-term vehicle hire offered at a discount when a supplier has a vehicle sitting idle between bookings. You collect and return the vehicle at the same location and simply pay a low daily rate for the days you need.

Question 2

How is a gap rental different from a relocation

Accepted Answer

A relocation moves a vehicle from one location to another along a set route, often for as little as $1 a day. A gap rental has no route to drive - you pick up and drop off at the same branch and pay a discounted daily rate for however long you need the vehicle.

Question 3

How much does a gap rental cost

Accepted Answer

Gap rentals are discounted off the supplier's standard daily rate - typically around 30% off. You'll see the daily rate on the listing. A small deposit secures your booking and the balance is paid to the supplier on collection.

Question 4

Where do I pick up and return the vehicle

Accepted Answer

Gap rentals are collected and returned at the same office. There's no one-way drop-off - simply bring the vehicle back to where you picked it up.

Question 5

How long can I rent the vehicle for

Accepted Answer

You can choose any number of days within the available window shown on the listing, subject to a minimum hire period set by the supplier.

Question 6

How do I pay for a gap rental

Accepted Answer

You pay a deposit online to secure the booking. The remaining balance is paid directly to the supplier when you collect the vehicle.

Question 7

What is the bond

Accepted Answer

The bond is a refundable security deposit that the supplier holds on your card at pickup, just like any vehicle rental. The amount varies by supplier and vehicle, and it is returned to you after the vehicle is brought back on time and undamaged.

Question 8

What is the cancellation policy

Accepted Answer

If you cancel before your booking is confirmed, you receive a full refund of the holding deposit, booking fee and any deposit paid on extra days. Once the booking is confirmed, these are forfeited if you cancel. If the supplier cancels because the vehicle becomes unavailable, you are refunded the booking fee, holding deposit and any extra-day deposit, but not out-of-pocket expenses such as accommodation, meals or itinerary changes, so we strongly recommend travel insurance.

Question 9

Is insurance included

Accepted Answer

Basic insurance is included with every relocation, but it carries a standard excess (liability). You can reduce or remove this excess by purchasing the supplier's optional insurance reduction at pickup. Always check the listing and rental agreement for what is covered.

Question 10

Can I add extra drivers or passengers

Accepted Answer

Yes. Additional drivers can be added at pickup and must meet the supplier's licence and age requirements. Note that extra drivers may incur additional costs, so always check the supplier's terms and conditions. Passenger limits depend on the vehicle's seatbelt and berth configuration.

Question 11

What payment methods are accepted

Accepted Answer

Suppliers accept major credit cards (Visa and Mastercard) for both the rental and the security bond, usually in the lead driver's name at pickup. In Australia and New Zealand debit cards are often accepted as well. Acceptance varies by supplier, so always check the relocation listing and the supplier's terms and conditions before booking.

Question 12

Can I bring my pet

Accepted Answer

Pet policies vary by supplier and vehicle. Many relocations do not allow pets, so always check the listing and confirm with the supplier before booking. Assistance animals may be treated differently under local law.

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Frequently Asked Questions

What is a gap rental?

How is a gap rental different from a relocation?

How much does a gap rental cost?

Where do I pick up and return the vehicle?

How long can I rent the vehicle for?

How do I pay for a gap rental?

What is the bond?

What is the cancellation policy?

Is insurance included?

Can I add extra drivers or passengers?

What payment methods are accepted?

Can I bring my pet?